Learn a comprehensive skill set to increase your employability and prepare you for a variety of entry-level Business Services jobs
- CRICOS Course Code: 104774M
- Explore and develop a wide range of business skill sets to support your success in business services jobs
- Develop soft skills like critical thinking, articulating and debating ideas effectively, and customer service
- Explore current business topics like sustainability, inclusive work practices, and safety
- Combine your program with progressive qualifications and build a long-term study plan to achieve your learning and career goals
- Optional short-term study options: Take the Specialization in Business Basics
(48 weeks study + up to 18 weeks scheduled breaks)
for the Specialization in Business Basics
(24 weeks study + up to 10 weeks scheduled breaks)
*20 hours/week (Includes 6 hours/week online study + 14 hours/week in class study)
Please note that due to the COVID-19 pandemic, Greystone College Australia plans to continue to run its online classes for VET students until at least the end of July, 2021.
May 10, Jun 7, Aug 2, Aug 30, Sep 27, Nov 22
Jul 5 - Aug 1
Oct 25 – Nov 21
Dec 20 - Jan 2, 2022
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In this unit you will learn how to use critical thinking skills to find solutions to workplace problems. Topics include: Prepare to address workplace problems; Evaluate solutions for workplace problems, Finalise and review solution development processes.
In this unit you will learn how to effectively express, present and debate ideas, using creative techniques to engage others. Topics include: Establish framework for communication; Develop ideas for communication; Debate and discuss ideas.
*Prerequisite units required for enrolment into BSB50620 Diploma of Marketing and Communication.
In this unit you will learn how to receive, collect, organise and apply workplace information. Topics include: Receive, acquire and assess information; Organise information; Review information needs.
In this unit you will learn how to identify customer needs, and deliver and improve
customer service. Topics include: Identify customer needs; Deliver a service to
customers; Evaluate customer service delivery.
In this unit you will learn how to improve your personal wellbeing in the workplace. Topics include: Recognise factors that impact personal wellbeing; Plan communication with supervisor; Communicate with supervisor; Investigate available wellbeing resources.
In this unit you will learn how to organise a personal work schedule, analyse and receive feedback on your work, and develop your skills professionally. Topics include: Organise and complete your own work schedule; Evaluate your own work performance; Coordinate personal skill development and learning.
In this unit you will learn how to carry out work practices in an environmentally sustainable way. Topics include: Measure sustainable work practices; Support sustainable work practices; Seek opportunities to improve sustainable work practices.
In this unit you will learn how to choose suitable software and organise electronic information in the workplace. Topics include: Select and prepare to use technology; Input and process information or data; Finalise and store document.
In this unit you will learn how to choose and use suitable methods of digital communication in the workplace. Topics include: Identify purpose and methods of digital communication; Implement procedures to send and receive digital communications; Assist with managing digital communications.
In this unit you will learn how to recognise and interact productively with diverse groups of people in the workplace. Topics include: Establish practices that support individual differences in the workplace; Work effectively with individual differences; Assess use of inclusive practices.
In this unit you will learn how to implement and check workplace health and safety policies, procedures and programs. Topics include: Assist with incorporating WHS policies and procedures into work team processes; Contribute to consultative arrangements for managing WHS; Contribute to organisational procedures for providing WHS training; Participate in identifying hazards, and assessing and controlling risks for the work area.
In this unit you will learn how to plan, draft and finish a simple document. Topics include: Plan simple document; Draft simple document; Finalise simple document.
In this unit you will learn how to use appropriate methods to communicate effectively in the workplace. Topics include: Plan workplace communication; Undertake routine communication; Participate in workplace communication.