Get prepared for the workplace with this comprehensive business fundamentals program covering the practical skills, knowledge, and software necessary for entry-level business administration roles.
- Cover a range of business topics to build entry-level administration skills
- Develop organisation skills to help you be more effective and productive in any workplace
- Build a strong foundation for future business studies
Maximum 34 weeks (24 weeks study + maximum 10 weeks scheduled breaks)
20 hours study per week (14 hours in class study + 6 hours online)
Jan 7, Feb 18, Apr 22, Jun 3, Aug 5, Sep 16, Nov 18
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The skills and knowledge required to communicate in the workplace including gathering, conveying and receiving information and completing routine written correspondence.
The skills and knowledge required to work in a manner that is healthy and safely in relation to self and others and respond to emergency incidents.
The skills and knowledge required to send, receive and manage electronic mail (email), as well as collaborate online using chat rooms, intranets and instant messaging.
The skills and knowledge required to deliver all aspects of customer service at an introductory level. It includes creating a relationship with customers, identifying their needs, delivering services or products and processing customer feedback.
Learn about information systems, including collection, processing and maintenance.
Learn to create documents using Microsoft Office.
The skills and knowledge required to select and use computer software and organise electronic information and data. The skills and knowledge required to correctly create and use spreadsheets and charts using spreadsheet software.
The knowledge and skills required to work effectively in a business environment. It includes identifying and working to organisational standards, managing workload and working as part of a team.