Succeed at customer relationships and learn effective communication skills with this program focused on helping you to optimise your productivity in any workplace, or build a strong foundation for future business studies.
- Develop key skills needed for providing excellent customer service
- Learn how to effectively build your product and service knowledge in order to provide relevant information to customers
- Explore technology and information systems, record keeping and effective electronic communication skills
Maximum 34 weeks (24 weeks study + maximum 10 weeks scheduled breaks)
20 hours study per week (14 hours in class study + 6 hours online)
Jan 7, Feb 18, Apr 22, Jun 3, Aug 5, Sep 16, Nov 18
Jan 6, Mar 9, Apr 20, Jun 22, Aug 3, Oct 5, Nov 16
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How to communicate in the workplace including gathering, conveying and receiving information and completing routine written communication. You will also learn to work cooperatively with others and deal effectively with issues, problems and conflicts.
How to respond effectively to customers and follow the company requirements.
How to work in a way that is healthy and safe for yourself and others.
How to deliver all aspects of customer service including creating relationships with customers, identifying their needs, delivering services or products and processing customer feedback.
How to develop knowledge of products and services to prepare for customer engagement.
How to understand the signs of stress in the workplace.
How to participate in customer engagement operations including defining the requirements and expectations of the organisation.
How to handle formal and informal negative feedback and complaints from customers.