Develop the necessary communication and technical skills while covering a diverse range of business topics, so you can excel in any business environment.
- Improve key skills needed for success in a business environment
- Learn to effectively use business software and technology for communicating, reporting and creating financial records
- Explore workplace health and safety regulations and environmental best practices to promote sustainability and safety in the workplace
Maximum 64 weeks (48 weeks study + maximum 16 weeks scheduled breaks)
20 hours study per week (14 hours in class study + 6 hours online)
Jan 7, Feb 18, Apr 22, Jun 3, Aug 5, Sep 16, Nov 18
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How to understand and follow work health and safety acts, regulations and codes of practice. You will also learn to plan, draft and finalise a basic document.
How to identify customers needs, deliver and monitor customer service and identify improvements to customer service.
How to analyse the workplace for environmentally sustainable improvements. You will also learn to determine and maintain resources and equipment to complete a variety of tasks.
How to maintain daily financial records such as reconciling debtor's systems, preparing and maintaining a general ledger and trial balance and include activities for monitoring cash control.
How to gather, organise and apply workplace information following the company's processes and knowledge management systems.
How to handle formal and informal negative feedback and complaints from customers.
How to be an effective and proactive member of an innovative team. You will also learn to organise your work schedule, monitor and ask for feedback on your performance.
How to recognise and interact productively with diversity in the workplace. You will also learn to gather information and maintain effective relationships and networks.