Gain leadership skills, enhance your further improve existing existing administrative skills and knowledge, and improve your analytical skills with this program focused on innovation and problem solving.
- Learn how to lead and guide others in administrative tasks and project setting
- Build skills to solve unpredictable problems and situations
- Find more innovative ways to research solutions
34 weeks (24 weeks study + 10 weeks scheduled breaks)
20 hours study per week (14 hours in class study + 6 hours online)
Jan 7, Feb 18, Apr 22, Jun 3, Aug 5, Sep 16, Nov 18
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Advise on customer service needs, support implementation of customer service strategies and evaluate and report on customer service.
Determine and analyse existing and required resources, their effective application and the accountability for their use.
Determine development needs, facilitate learning and monitor and evaluate workplace learning.
Develop and maintain effective work relationships while learning negotiation skills.
Identify, analyse and evaluate risks, treat risks and monitor and review effectiveness of risk treatment/s.
Investigate current practices in relation to resource usage; set targets for improvement; implement performance strategies and monitor performance.
The Australian WHS legislative framework, hazard identification and risk management practices.
Create opportunities to maximise innovation within the team; organise and agree effective ways of working; support and guide colleagues and reflect on how the team is working.
Coordinate and review the promotion of an organisation’s products and services.
Define project, develop project plan, administer & monitor project, finalise and review the project.