Learn a comprehensive skill set to increase your employability and prepare you for a variety of entry-level Business Services jobs
- Develop the soft skills that companies look for like communication, team work, and awareness of wellbeing in the workplace
- Learn transferrable hard skills like using digital technologies and business software, and preparing simple documents
- Combine your program with progressive qualifications and build a long-term study plan to achieve your learning and career goals
- Optional short-term study options: Take the Specialization in Workplace Fundamentals
Maximum 54 weeks*
(40 weeks study + up to 14 weeks scheduled breaks)
for the Specialization in Workplace Fundamentals
(24 weeks study + up to 10 weeks scheduled breaks)
*20 hours/week (Includes 6 hours/week online study + 14 hours/week in class study)
Please note that due to the COVID-19 pandemic, Greystone College Australia plans to continue to run its online classes for VET students until at least the end of July, 2021.
Aug 30, Sep 27, Nov 22
Oct 25 – Nov 21
Dec 20 - Jan 2, 2022
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In this unit you will learn how to apply basic communication skills in the workplace. You will learn to gather information and to communicate appropriately in speaking and writing. Topics include: Identify communication requirements; Communicate using verbal and non-verbal communication skills; Draft written communications.
This unit describes the skills and knowledge required to receive, process, and store workplace information and maintain information systems. It also includes the maintenance of records management systems. The unit applies to individuals who perform a variety of routine tasks in the workplace, using a limited range of practical skills and fundamental knowledge of information and information systems in a defined context, under direct supervision or with limited individual responsibility.
In this unit you will learn how to work effectively in business environments. You will learn to identify and work to organisational standards, manage your workload, and work as part of a team. Topics include: Identify the business context; Work in a team; Develop effective work habits.
This unit describes the skills and knowledge required to deliver aspects of customer service at an introductory level. It includes creating a relationship with customers, identifying their needs, delivering services or products, and processing customer feedback. The unit applies to those who perform a range of routine tasks in the workplace using a limited range of practical skills and fundamental knowledge of customer service in a defined context under direct supervision or with limited individual responsibility
In this unit you will learn how to improve your personal wellbeing in the workplace. Topics include: Recognise factors that impact personal wellbeing; Plan communication with supervisor; Communicate with supervisor; Investigate available wellbeing resources.
In this unit you will learn how to use time management processes to organise and complete work tasks. You will also learn how to seek and review feedback to improve your time management skills. Topics include: Organise work schedule; Complete work tasks; Review work performance.
In this unit you will learn how to carry out work practices in an environmentally sustainable way. Topics include: Measure sustainable work practices; Support sustainable work practices; Seek opportunities to improve sustainable work practices.
This unit describes the skills and knowledge required to start up and use a range of basic functions on digital devices. The unit applies to those who perform a range of routine digital tasks in the various sectors of the business services industry and generally work under direct supervision.
This unit describes the skills and knowledge required to work cooperatively with others and deal effectively with issues, problems and conflict. The unit applies to individuals who perform a range of routine tasks in a team environment and use a basic knowledge of teamwork in a defined context, under direct supervision or with limited individual responsibility.
In this unit you will learn how to work in a manner that is healthy and safe for yourself and other people. You will also learn how to assist in responding to incidents. Topics include: Operate safely in own work environment; Operate safely within requirements of own role; Participate in WHS consultative processes.