If any policy contained on the website conflicts with the policies contained in the student's Written Agreement, the student's signed Written Agreement will govern.



Students are expected to start on the course commencement date of their Confirmation of Enrolment (COE). Student visa holders who do not commence their course or make arrangements for an alternative start date within 2 weeks of their CoE start date will have their CoE processed as non-commenced.



All students must maintain satisfactory course progress. To achieve satisfactory course progress you need to achieve competency in 50% or more of the subjects/course requirements during a study period. Continuous breach of this condition may lead to expulsion and reporting to the Department of Education/Department of Home Affairs. For more information, please consult your Written Agreement or Speak to a Greystone College staff or faculty member.




Students transferring to Greystone College from another provider before completing six months of your principal course of study, your enrolment is subject to the provision of a letter of release from the other education provider. Please refer to Greystone College's Student Handbook



In compassionate and compelling circumstances students may request a deferral (delay) of the start date of their course or a suspension (temporary stop) of the studies. Please refer to the Student Handbook for further details.



Students are expected to comply with Greystone College's code of conduct at all times.Greystone College provides an inclusive learning environment. All types of aggressive, discriminatory or otherwise disruptive behaviour will not be tolerated and will be dealt with accordingly.. Students are expected to familiarise themselves with Greystone College polices and rules affecting them. These documents will always be accessible via the student’s e-learning account (Moodle) and Student Handbook. 

Greystone College may implement disciplinary processes should a student be found to be acting inappropriately, due to misconduct or assessment malpractice. Any breaches of discipline may result in the person being given a verbal and written warning, probation, suspension or expulsion from training activities or programs.  Depending on the gravity of the misconduct this may also involve reporting the student to appropriate authorities.  All student conduct shall be referred to the Director of Training to process in accordance with this Policy.  “Student” is defined as including prospective students as well as those currently registered or enrolled in any Greystone College program or activity.



All units studied in this qualification will be assessed in at least 3 different ways. Assessments will consist of a mix of quizzes, projects, case studies, presentations, and questions.

Students obtaining a ‘Competent’ result for all units prescribed within the qualification will be issued a full qualification. Example:– Certificate IV in Marketing & Communication BSB42415. Should a student not complete the full qualification, a  Statement of Attainment will be issued for the units which the student  is deemed ‘Competent’.  All course fees owed by the student must be paid prior to issuance of certificate.  



Greystone College values academic integrity in every aspect of its academic activity both in relation to its professional responsibilities as an RTO and to the validity of the qualifications issued. Greystone College has policies and procedures in place for dealing with violations of academic integrity. Academic integrity violations includes: cheating, collusion and plagiarism. 

Plagiarism = using other people’s sentences as your own in your work. Here are a few examples of plagiarism:
•  Copying another person’s ideas from the Internet, books or other printed material without providing a reference;
•  Copying an essay, assignment or report from another student;
•  Letting another student copy your essay, assignment or report;
•  Buying or selling essays, assignments or reports;

Cheating = taking information from another source (the internet, a book, etc.) or person to complete a test. Here are some examples of cheating:
• Taking a test or exam for another student;
• Letting a student take a test or exam for you;
• Copying test answers from another student (Note: Copying includes paraphrasing or summarizing);
• Letting another student copy your test answers;
• Giving other students any information about exam questions before, during, or after the exam ;
• Using unauthorized information (notes or smart phones) during a test or exam.

Collusion = a form of cheating which occurs when people work together on an assessment that requires individual effort.

Any student suspected of plagiarism or cheating will be reported to the Director of Training for investigation.



If at any time during your study at Greystone College you are dissatisfied with any academic decision, procedures or any issues that relate to the successful completion of your program, you can access Greystone College complaints and appeals processing via the online link, or speak with a Greystone College counsellor or student advisor. Any student who feels that they have been disadvantaged in their studies by such a decision, procedure or issue, shall be entitled to have these reviewed by the Director of Training. The characteristics of the Greystone College appeal system include simplicity, speed and fairness, and incorporate a four stage process involving the assessor initially, then the Director of Training, the Campus Director and finally an independent person or panel where necessary. Students shall have 21 days to lodge an appeal after an assessment decision is sent to the participant regarding any Unit of Competency or Qualification. Greystone College provides an opportunity for students to resolve disputes in a fair and reasonable manner.

If it is not possible to resolve the dispute internally, you may choose to contact the Overseas Student Ombudsman. If you wish to lodge an external appeal or complain about this decision, you can contact the Overseas Student Ombudsman. The Overseas Student Ombudsman offers a free and independent service for overseas students who have a complaint or want to lodge an external appeal about a decision made by their private education or training provider. See the Overseas Student Ombudsman website www.ombudsman.gov.au or phone 1–300–362–072 within Australia for more information.



RPL is a way of getting any previous relevant experience – working, training, volunteering, including activities in the community – formally recognised towards a qualification. The RPL process is available to all students. Applications for RPL must be submitted either before you enrol or during the first six weeks of course commencement. Applications for RPL will only be accepted if:

  • you are enrolled in an approved course; and
  • the appropriate fee has been paid; and
  • the application is made in the first six weeks of course commencement

If you change courses, your RPL will be reviewed to ensure that it is still appropriate.

Credit Transfer applies if the student holds a Statement of Attainment for a Unit of Competency and this unit can be credited towards the qualification they are enrolled in. You will need statements of academic achievement to support your request for credit transfer. Credit Transfer only applies to the course you are enrolled in. If you change courses, your Credit Transfer will be reviewed to ensure that it is still appropriate. 

All RPL and Credit Transfer applications must meet ESOS Act requirements when applied to student visa holders.



  • Cancellations and withdrawals are subject to the conditions of Greystone College’s refund policy.

  • Starting the program on time is your responsibility. If you arrive late for the start of your course, no refund is given for the missed days.

  • If you choose to withdraw from Greystone College, you must give Greystone College written notice and it must be from your entire program; you cannot withdraw from selected parts of your program (i.e. the last month).

  • You must leave Greystone College on the date you have agreed to withdraw.

  • Percentage of program completed = (total number of days completed) ÷ (total number of days in program) X 100%. Weekends are not included in this calculation.

  • Any refund will be paid to the person or entity that originally paid the course fee (normally the agents), where possible, in the same currency in which the fees were paid.

  • Greystone College will make sure that you can sit down and talk with an appropriate person within 2 days of your withdrawal request.

  • Refunds are processed within 4 weeks of receiving the notice/request from the student.

  • No refund will be given to students who are expelled for breaching the college’s policies, unacceptable behavior or non-compliance with visa conditions.

  • All bank charges incurred for refunds to be paid by the beneficiary.

  • If Greystone College are unable to deliver your course in full, you will be offered a refund of all the course money you have paid to date. The refund will be paid to you within 2 weeks of the day on which the course ceased being provided. Alternatively, you may be offered enrolment in an alternative course at no extra cost to you. You have the right to choose whether you would prefer a full refund of course fees, or to accept a place in another course. If you choose placement in another course, we will ask you to sign a document to indicate that you accept the placement.

  • In the event of the school defaulting, the refund policy does not apply. Such situation is covered by the ESOS Act 2000 and the ESOS regulations 2001.


75% (min.) No authorization from Australian Immigration 25% of total fees ($200 max.)
75% (min.) 0–7 days after making the contract 25% of total fees ($400 max.)
75% 30 days or more before the program starts 25% of total fees
60% 1–29 days before the program starts 40% of total fees
No refund will be given for notification of withdrawal which occurs after the start of the program




International students are protected by a Tuition Protection Service under Australian Government legislation. The aim of this protection is to ensure that students receive the tuition they have paid for or, as a last resort, a refund.

The legislation sets out what happens when a registered provider or an overseas student or intending overseas student defaults (that is, when a provider fails to start or finish providing a course to a student, or a student fails to start or finish a course with a provider). It establishes a universal single Tuition Protection Service (TPS) to provide a flexible and streamlined approach to student placement and refund arrangements in the event a defaulting provider does not meet its refund obligations under the ESOS Act. Students will be given an active role in selecting from suitable placement options through an online information service. Where a student does not access a placement through the placement facility provided by the TPS Director, the student may be eligible for a refund of their unexpended tuition fees from the TPS Director.

Students will be eligible for a refund of the unused portion of any prepaid tuition fees (i.e. tuition for which you have paid but which has not yet been delivered) rather than a full refund, in recognition of the fact that you may obtain credit for the study already completed.




Greystone College will collect information from the student enrolment form in order to meet obligations under the ESOS Act and the National Code 2018; to ensure student compliance with the conditions of the student's visa and obligations under Australian immigration laws generally. The authority to collect this information is contained in the Education Services for Overseas Students Act 2000, the Education Services for Overseas Students Regulations 2001 and the National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students 2018.

By signing the Greystone College enrolment form the student gives Greystone College the approval to collect this information and in certain circumstances, provide the information to the Australian Government and designated authorities and, if relevant, the Tuition Protection Service. 



Access your copy of the Greystone Student Handbook.